Frequently Asked Questions
Can I make changes to my order?
We understand that you may need to make changes to your order, and we strive to provide excellent customer service. However, please note that once your order has been confirmed, we are unable to accommodate modifications. If you require any changes or need to cancel your purchase, please contact us as soon as possible, and we will do our best to assist you.
Can I add something to my order?
We want to ensure that you have the best experience with us. Once an order has been placed, it is very difficult for us to make any modifications. We process orders promptly to ensure timely delivery of your flowers. If you would like to add an additional product, please let us know promptly and we will try our best to accommodate your request. However, in most cases we will recommend placing an additional order. Thank you for your understanding and cooperation.
How can I cancel my order?
Your satisfaction is our priority at Blooming Emotions. While we strive to fulfill your order, we understand that circumstances may change. Please contact us as soon as possible if you need to cancel your order. Due to the perishable nature of our flowers, we are only able to provide refunds or cancellations within 24h of placing the order. We appreciate your understanding of our policy and are here to help. If you would like more information please email us at info@bloomingemotions.com.
Do you charge sales tax?
Sales tax is only applicable to deliveries within the state of Florida. For deliveries outside of Florida, no sales tax will be applied. We strive to provide transparent pricing and ensure that you have all the necessary information regarding taxes. If you have any further questions, please feel free to reach out to us at info@bloomingemotions.com.
What is your refund policy?
Your satisfaction is our utmost priority at BloomingEmotions.com, and we want to make sure you are happy with your purchase. If you are unsatisfied with our product for any reason, please contact us right away. To assist us in addressing the issue effectively, we kindly request that you provide us with pictures of any damaged flowers on the day of delivery. This allows us to maintain our quality standards and resolve any concerns you may have promptly. Please feel free to review our refund policy or reach out to us at info@bloomingemotions.com for more information.
Can I get same-day delivery?
We appreciate your interest in our same-day delivery service. However, at the moment we do not offer same-day delivery because all of our flowers are sent directly from our South-American farms. We apologize for any inconvenience this may cause but believe us, the wait is worth it! You will receive 3xfresher and longer-lasting blooms.
Do you ship internationally?
Currently, we ship our products exclusively to the continental United States. We apologize if this causes any inconvenience for our international customers. However, we are continuously exploring options to expand our shipping capabilities and extend our services to a wider audience in the future. Thank you for your understanding, and we value your interest in our roses.
Can I track my order?
Absolutely! We recognize the importance of being able to track your order. Once your order is processed and shipped, you will receive a confirmation email containing your tracking information. If you have any further questions or need assistance with tracking your order, please don't hesitate to reach out to us at info@bloomingemotions.com. We are here to help every step of the way.
I placed an order. Can you provide an update on its status?
We understand that you are eager to receive your order on time. While we strive to provide accurate estimates, we are unable to guarantee specific delivery times. Please keep in mind that tracking information may not update in real-time as the package makes its way to the delivery address. If you have experienced any delays with your shipment, we sincerely apologize for the inconvenience caused. Kindly provide us with your order details, and we will promptly investigate the issue and take appropriate measures to resolve it. Your satisfaction is our priority, and we appreciate your patience and understanding.
What should I do if the recipient is not home to accept delivery?
We work closely with reliable carriers such as FedEx and UPS to ensure the smooth delivery of your arrangements. These carriers make every effort to notify the recipient prior to delivery. In the event that the recipient is unavailable or there's no response at the door, the carrier will leave the arrangement at the specified address. If you encounter any further issues or have specific concerns about the delivery, please feel free to contact us. We are here to assist you and ensure a satisfactory delivery experience.
What is the cost of shipping?
We strive to deliver the highest quality roses from our farms in Ecuador to your doorstep. In order to ensure a reliable delivery and a high-quality product, we charge a flat fee of $20 per order. This fee helps us maintain the freshness and integrity of our roses throughout the shipping process. We appreciate your understanding and look forward to providing you with exceptional roses and a seamless delivery experience.
Do the vases in the pictures come with the order?
Regrettably, we do not offer vases for sale or include them with your order. Our primary focus is on providing you with the finest quality flowers. We encourage you to use your preferred vase or container to beautifully display our flowers.
Can I opt for express shipping on long stem red roses?
Please be advised that our standard shipping process requires a minimum of 72 hours for your order to reach its destination. While we make every effort to ensure timely delivery, there may be rare instances where a one-day delay on your selected delivery date could occur. We apologize for any inconvenience this may cause and assure you that we are committed to minimizing disruptions in our delivery schedule. If you have any concerns or require further assistance regarding the estimated delivery timeframe, please do not hesitate to contact us at info@bloominemtions.com. We greatly appreciate your understanding and patience as we strive to provide you with a delightful floral experience.
What should I do if I have an issue with my order?
To assist you promptly and efficiently, please email us at info@bloomingemotions.com with your order number. This enables us to quickly access your purchase details and provide accurate support. If you have any questions, concerns, or require assistance with your order, kindly provide us with the order number, and we will be delighted to help you. Thank you for your cooperation.
When it says "50 stems," does that mean 50 roses?
Absolutely! When we mention "50 stems," it signifies that you will receive a total of 50 individual roses in your order. Each stem represents one rose. We hope this clarification helps, and if you have any further questions or require assistance with your order, please feel free to reach out at info@bloomingemotions.com.
Are the roses real or artificial?
We take immense pride in offering our customers real, freshly-cut roses sourced directly from our farms in Ecuador. Our commitment to quality ensures that you receive the finest and most beautiful roses available. We meticulously select and harvest our roses to guarantee their freshness and longevity, allowing you to enjoy their beauty for an extended period. If you need additional information or have any further inquiries, please don't hesitate to contact us at info@bloomingemotions.com.
Can I mix tinted roses with natural roses?
We apologize for any inconvenience, but currently, we are unable to mix tinted roses with natural roses in the same order. Our aim is to uphold the highest standards of quality and ensure that each product meets our customers' expectations. We appreciate your understanding regarding this matter.
How long are your long-stemmed roses?
Our long-stemmed roses measure precisely 19.68 inches in length. We take pride in offering roses with elegant and elongated stems, allowing them to stand out in arrangements and displays.
I provided the wrong shipping address. What should I do?
Certainly! To provide you with the best assistance, please email us at info@bloomingemotions.com with your order number and new shipping address. Although we strive to do our best for our customers, due to our order processing time, we are only able to make changes within 24h of placing your order. Thank you for your cooperation, and we look forward to assisting you further.
